Frequently Asked Questions
Q. Can I bring a camera?
A. Yes, you can bring a camera, binoculars or camcorder as the balloon makes an excellent platform for photography. They must not be in metal cases and they are carried at your own risk.
Q. How many passengers are there in the balloon?
A. Our larger balloon during the 2014 season carries eight to ten people, and our smaller balloon up to four people.
Q. Can anyone fly in a hot air balloon?
A. Children must be aged seven or over, and of a height to be able to see over the edge of the basket. We recommend that under 16s are accompanied by an adult. Passengers must be physically able to climb over the side into the basket with the steps provided, stand unassisted for an hour and adopt the seated landing position. You should also be sure you don’t have any pre-existing medical conditions which could be affected by the ballooning experience and seek medical advice if unsure. Anyone weighing over 20 stone (127kg/280lbs) will be required to pay a supplement. We are unable to fly passengers who are pregnant or have recently had major surgery.
Q. Can I fly the balloon myself?
A. No, unfortunately not. Our pilots are all qualified and highly experienced and we think it’s best to leave the actual flying up to them. However, they will be happy to answer questions about how they got into flying balloons and how it all works.
Q. Is hot air ballooning safe?
A. Hot air ballooning is an extremely safe activity which is regulated and Ballooning in Tuscany is licensed in Italy for commercial passenger balloon flights by both the British and Italian Civil Aviation Authorities. We follow strict safety guidelines and use the latest ballooning equipment. Our pilots are highly experienced and hold full commercial balloon licences.
Q. What about insurance?
A. We are insured for public and third party liability in accordance with REGULATION (EC) No 785/2004 OF THE EUROPEAN PARLIAMENT – INSURANCE REQUIREMENTS FOR AIR CARRIERS AND AIRCRAFT OPERATORS. You may still wish to check with your holiday insurance to ensure it covers activities like hot air ballooning.
Q. Why would a hot air balloon flight be cancelled?
A. Hot air ballooning is weather dependent and sometimes pilots will cancel flights because the weather conditions are unsuitable and potentially unsafe. Unfortunately this is unavoidable. This can be because of rain, strong winds, poor visibility, very wet ground conditions or the possibility of thunder storms. Our pilots make their decision to fly based on the most relevant and up to date forecasts available. Sometimes the actual conditions may be different to what was forecasted, but we feel it is important to always put safety first.
Q. What happens if my balloon flight is cancelled?
A. If we have to cancel your flight because of weather or other reasons outside of our control, we will do our best to re-arrange your flight during your vacation. If we are unable to do this we will give you a full refund within five working days of the flight date.
Q. What if I want to cancel a balloon ride?
A. You can cancel your booking by calling or emailing us in line with our cancellation policy:
However, if you have to reschedule with short notice we will do our very best to accommodate you on another flight during your vacation. This is obviously subject to space being available and cannot be guaranteed.
Don’t forget—ballooning is a weather dependent activity so if the flight has to be cancelled and cannot be rearranged at your convenience then we will give you a full refund within five working days of the flight date. Paying with PayPal makes it very easy for us to do potential refunds since we can simply, with a click of a button, refund your PayPal account. Please note that some bank transfers can take time to reach you depending on who you are banking with. If you are experiencing any delays please let us know so that we can email you a copy of our bank transfer document which allows your bank to trace any delayed payments.
Q. Have we answered all of your ballooning questions?
A. If not, please contact us and we’ll be happy to help.