If we have to cancel your flight because of weather or other reasons outside of our control, we will do our best to re-arrange your flight during your vacation if you so wish. If we are unable to do so, we will give you a full refund within five working days of the cancellation.
You can cancel your booking by calling or emailing us and if you cancel up to 30 days before your booked date you will receive a full refund. If you cancel within the final 30 days up to 12 noon the day before your booked date, we will deduct a 10% admin fee. Last minute cancellations after 12 noon the day before your booked date are not allowed. If you cancel after 12 noon the day before your booked date you will not be entitled to a refund but we will do our very best to accommodate you on another flight during your vacation. This is obviously subject to space being available and cannot be guaranteed. Failure to show up for your flight will also be treated as a last minute cancellation.
Pregnant women and people with recent surgery and/or back problems are not recommended to fly. We are not qualified to give you a medical opinion so please consult your own physician if in doubt.
Passengers weighing over 127kg (20stone/280lb) should contact us before booking. Special conditions may apply.
Children must be aged 7 or over and at least 137cm (4’6”) tall to be able to fly.
On rare occasions, we can’t fly from our chosen launch site for one reason or another. So, in order to be able to fly, the pilot will decide to move the flight to our nearest suitable backup site. If we have to change launch site for reasons outside of our control, we will write this very clearly on our Flight Status page that you will be checking the day before your flight to also see at what time the flight is called on in the morning. Although it’s rare to have to move a flight, there could be a number of reasons for doing so. It could for instance be that the intended launch field has become waterlogged after heavy rain or it could be a wind direction taking the balloon towards a large lake or a large area of dense forest, etc. The pilot’s main priority is your safety and a flight would not be moved to a backup site unless there is a very good reason to do so. Please note that you still need to show up for your booked flight even if it is moved to a backup site.
These Terms and Conditions govern your use of the Ballooning in Tuscany website (Ballooning in Tuscany Site) and your relationship with Ballooning in Tuscany (ballooningintuscany.com, we or us). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Ballooning in Tuscany Site.
1. Use of the Ballooning in Tuscany Site
The Ballooning in Tuscany site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the Ballooning in Tuscany site you agree to be bound by these Terms and Conditions.
We may update these Terms and Conditions from time to time and any changes will be notified to you via a suitable announcement on the Ballooning in Tuscany site. The changes will apply to the use of the Ballooning in Tuscany site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Ballooning in Tuscany Site. If you continue to use the Ballooning in Tuscany site after the date on which the change comes into effect, your use of the Ballooning in Tuscany site indicates your agreement to be bound by the new Terms and Conditions.
3. Excluded Services
The services provided by the Ballooning in Tuscany site do not include the provision of computer or other necessary equipment to access the Ballooning in Tuscany site. To use the Ballooning in Tuscany site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.
4. Intellectual property
The content of the Ballooning in Tuscany site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Ballooning in Tuscany site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Ballooning in Tuscany site without written permission from Ballooning in Tuscany. No licence is granted to you in these Terms and Conditions to use any trade mark of Ballooning in Tuscany or any affiliated companies.
You may not use the Ballooning in Tuscany Site for any of the following purposes:
a. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
b. Transmitting material that encourages conduct that constitutes a criminal offence results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
c. Gaining unauthorised access to other computer systems.
d. Interfering with any other person’s use or enjoyment of the Ballooning in Tuscany site.
e. Breaching any laws concerning the use of public telecommunications networks.
f. Interfering or disrupting networks or web sites connected to the Ballooning in Tuscany site.
g. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
Ballooning in Tuscany reserves the right to refuse to post material on the Ballooning in Tuscany site or to remove material already posted on the Ballooning in Tuscany site.
You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:
a. Any claim by any third party that the use of the Ballooning in Tuscany site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
b. Any claim by any third party that the use of the Ballooning in Tuscany site by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and
c. Any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Ballooning in Tuscany site by you.
8. Availability of the Ballooning in Tuscany Site
Although Ballooning in Tuscany aims to offer you the best service possible; it makes no promise that the services at the Ballooning in Tuscany site will meet your requirements. Ballooning in Tuscany cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to firstname.lastname@example.org and we will attempt to correct the fault as soon as we reasonably can. Your access to the Ballooning in Tuscany site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Ballooning in Tuscany will attempt to restore the service as soon as it reasonably can.
9. Ballooning in Tuscany’ liability
The Ballooning in Tuscany site is provided by Ballooning in Tuscany srl without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
The Ballooning in Tuscany site provides content from other Internet sites or resources and while Ballooning in Tuscany tries to ensure that material included on the Ballooning in Tuscany site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Ballooning in Tuscany will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Ballooning in Tuscany site. If Ballooning in Tuscany is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
a. Incompatibility of the Ballooning in Tuscany site with any of your equipment, software or telecommunications links.
b. Technical problems including errors or interruptions of the Ballooning in Tuscany site.
c. Unsuitability, unreliability or inaccuracy of the Ballooning in Tuscany site.
d. Inadequacy of the Ballooning in Tuscany site to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Ballooning in Tuscany site.
Nothing in this paragraph applies to Ballooning in Tuscany’ liability in respect of products sold through the online Shop.
Nothing in these Terms and Conditions shall exclude Ballooning in Tuscany’ liability for personal injury or death caused by its negligence.
Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.
11. Third Party Websites
As a convenience to Ballooning in Tuscany’ customers, the Ballooning in Tuscany site includes links to other web sites or material which are beyond its control. Ballooning in Tuscany is not responsible for content on the Internet or World Wide Web or any other site outside the Ballooning in Tuscany site.
12. Advertising and Sponsorship
Part of the Ballooning in Tuscany site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the Ballooning in Tuscany site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.
14. Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of italy and any disputes will be decided only by the Italian courts.
15. International Use
Ballooning in Tuscany makes no promise that materials on the Ballooning in Tuscany Site are appropriate or available for use in locations outside Italy, and accessing the Ballooning in Tuscany Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside Italy, you do so on your own initiative and are responsible for compliance with local laws.
a. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
b. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
c. If you breach these Terms and Conditions and Ballooning in Tuscany ignores this, Ballooning in Tuscany will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
d. Ballooning in Tuscany shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
e. A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
f. BALLOONING IN TUSCANY srl, is registered at address Piazza Indipendenza 21, 5019 FIRENZE, Firenze, Italia. P.Iva 06169080485. Telefono: +39 3381462994, email@example.com.
g. If you have any queries please contact firstname.lastname@example.org