Late Arrival

As with any commercial flight, if you miss your flight no refund will be due but if you think you are going to be late you can try to contact the pilot on the mobile number you will be given after you have booked your flight. There is no guarantee that you would be able to contact the pilot in the morning since the mobile phone signal might not be good at the launch site and after the balloon is inflated, about 20-30 minutes after the meeting time, it might not be possible to delay the launch. If you miss your flight we would try to fit you in to a flight one of the following mornings, subject to available spaces.